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Unless otherwise specified, products purchased from RealTime Technology Group are warranted against defects in workmanship and materials for a period of twelve (12) months from the date of shipment / six (6) months on print heads from the date of shipment, provided that the product remains unmodified and is operated under normal and proper conditions.


Our goal is to ensure that you arecompletely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, please email admin@barcode-store.com and ask for a Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you.

I. Helpful Hints to Ease the RMA Process: